Refund policy

Effective 14 July 2026

In short: Try Cuttea for a full 30 days. If you're not feeling the difference, email us for a full refund — even if the box is open.

1. Our 30-day money-back guarantee

We stand behind Cuttea. If you're not satisfied for any reason, you may request a refund within 30 days of delivery (starts from the day received) — including on opened or partially used product. To start, email support@drinkcuttea.com from the address on your order, with your order number and a quick note on what didn't work for you.

2. How to start a return or refund

  • Email support@drinkcuttea.com with the subject "Refund – [your order number #]".
  • We'll reply within 24-48 hours with the next steps.
  • For change-of-mind returns of unopened items, we'll share a return address. For guarantee refunds on opened product, we may issue your refund without asking you to ship anything back — we'll tell you in our reply.

3. Condition & what's covered

  • Unopened, sealed items — returnable within 30 days in resalable condition.
  • Opened / used items — covered by the satisfaction guarantee above (not by standard change-of-mind returns, for health and hygiene reasons).
  • Non-returnable — free gifts, promotional items, and gift cards.

4. Return shipping

  • If an item is faulty, damaged, or we sent the wrong product, we cover return shipping (or skip the return entirely).
  • Contact us first. Items sent back to us without first requesting a return will not be accepted.
  • For change-of-mind returns, you cover the return postage. We recommend a tracked service — we can't refund items lost on the way back to us.

5. Damaged, defective, or wrong items

Please inspect your order on arrival. If anything is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos. We'll send a free replacement or a full refund — your choice.

6. Refunds — how and when

Approved refunds go back to your original payment method. Please allow 5–10 business days for the credit to appear after we approve it (timing depends on your bank or card issuer). We refund the price you paid for the product; original shipping charges aren't refundable except where an item was faulty or we made an error.

7. EU / EEA & UK right of withdrawal

If you're a consumer in the EU/EEA or UK, you also have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Sealed goods that aren't suitable for return for health or hygiene reasons are excepted once unsealed — but our 30-day guarantee above is more generous and applies to you too. To exercise your withdrawal right, email support@drinkcuttea.com with a clear statement before the 14 days expire. We'll refund all payments received within 14 days of your valid request.

8. Late or missing refunds

If you haven't received an approved refund after the window above, check with your bank or card provider first, then contact us at support@drinkcuttea.com and we'll chase it up.

9. Order changes & cancellations

Need to change or cancel? Email us as soon as possible. We process orders quickly (often within 1–2 business days), so we can't guarantee changes once an order has entered fulfillment — but we'll always try.